Information about warranty & returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Return exceptions

State the exceptions to the right of withdrawal here. Also clearly indicate with the article itself that it cannot be returned for the consumer ordered. Note : Exclusion of the right of withdrawal is only possible for products:

  1. For sealed products. When the seal is broken, these products cannot be returned.
  2. that have been established by the entrepreneur in accordance with the consumer's specifications;
  3. which are clearly personal in nature;
  4. which by their nature cannot be returned;
  5. which can spoil or age quickly;
  6. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
  7. for loose newspapers and magazines;
  8. for audio and video recordings and computer software of which the consumer has broken the seal.

We use the standard European guarantee. That's 2 years.

Entrepreneur identity

Schiekade 189, 3013 BR Rotterdam
Chamber of Commerce: 72235675
VAT: 859040574B01

Download your return form here.

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