Shipping

Within The Netherlands and Belgium we don't charge shipping costs. Also not on the large prints. For other countries the shipping costs are 30 Euro.
Our prints are packed in a sturdy cardboard box, so that they arrive at you in perfect condition. From our office in the Netherlands we ship our products to all countries within the EU.Unfortunately it is not possible to choose your favourite mail order company. This is chosen by our external supplier and manufacturer.

We will send you a confirmation with a track & trace number, so you can follow your package. Didn't receive an e-mail? Then take a look at the spam folder, because it sometimes ends up in that folder!

From our headquarters in the Netherlands we supply to all countries within the EU. Of course there is a difference in delivery time.

Do you live in the Netherlands or Belgium? Then the delivery time is between 3-5 working days.

Do you live in another country within the EU?

In NL and BE you pay no shipping costs. Not at all, not even on the large prints. Easy, right?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tunedfor exclusive deals.

That depends on where you are. Orders processed here will take 5-7 working days to arrive. Overseas deliveries may take 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers and local courier partners. During checkout you will be asked to select a delivery method.

Product

Yes, that's possible. If you are interested in having your own design printed, please contact us at info@walljar.com.

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We always strive for our customers to love our products, but if you do have to return an order, we're happy to help. Just send us an email and we'll take you through the process.

Walljar delivers prints, printed in the Netherlands according to the highest quality standards. With us you can have your prints printed on plexiglass, canvas and paper.

Plexiglass has no frame: the prints are directly printed on the back of the plexiglass. The plate has a thickness of 3 millimeters with polished edges. The plate material has a shiny and smooth finish. Plexiglass is suitable for both indoor and outdoor use.

Do you prefer a less shiny appearance? Then the trusted canvas is the perfect choice: it is durable, affordable and contains the color and texture you expect from it. The full color print makes all prints on canvas stand out. Of course, the canvas is reinforced with a 4 cm thick wooden frame. The full color print is applied with latex, this ensures an odorless print. In addition, the canvas is provided with a B1-certificate. This means that the canvas is fire retardant.

Are you looking for a poster? Walljar's posters will certainly help you to have an inspiring environment! The prints are printed on 240 grams satin photo paper, this premium photo paper gives a matt look to the print.

It depends on the maker and the product. All options are described on the product page, so the customization options can also be found there.

Walljar delivers prints, printed in the Netherlands according to the highest quality standards. We work together with partners who consider quality as the highest standard. They use the best equipment, so that they can produce the most beautiful products.

Yes, you can. You can attach a suspension system to the ceiling.

Shopping cart

In the shopping cart you can find all the prints you selected. Here you can change and check your details before you place an order. Feel free to add artwork and change the size! Not completely convinced? No problem, just click the 'remove' button and the artwork is no longer in your cart. In the shopping cart you will also see information like the (free) shipping costs and VAT on your future artwork.

How nice that you were able to make a choice! At checkout you can enter the discount code.

Payment

We offer a variety of reliable and secure payment methods. We accept the following forms of payment:
- PayPal
- Credit card: Maestro, MasterCard andVisa - Apple Pay
- NL/BE: Klarna (pay afterwards)

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Our articles are priced in EUR. The order will be invoiced in EUR.

Orders

Do you want to change or cancel an order? Then please contact us as soon as possible via info@walljar.com, stating your order number.

We produce our prints as soon as your order arrives. These prints are made especially for you. For these prints, however, the normal return options apply. For more information about returns, please see the revocation rights page.

It's good that you found something that suits you! Within 24 hours you will receive a confirmation of your order, including the invoice and delivery information. Haven't received anything yet? Check your spam folder to see if the mail is not there.

If the artwork you received is not in perfect condition, please send us an email to info@walljar.com with photo's of the item and photo's of the box in which it arrived. We will then send you a replacement copy at no extra cost. If you receive a wrong print (wrong size or print), please let us know by sending an e-mail to info@walljar.com with photo's of the artwork received and the order number. We will check this immediately and replace your order.

Because we're a sustainable company, we don't put printed invoices in the packaging. But don't worry, as soon as the last item of your order has been shipped, you'll automatically receive an email with your invoice, at the email address we know of you.

The legal guarantee applies to all orders placed with Walljar. Legal guarantee means that a product must do what the consumer can reasonably expect.

Other

We understand that the choice can be very difficult, and of course we want to help you! Please contact us at info@walljar.com, and we'll be happy to give you free advice to help you make your choice.

The protection of your private data is our highest priority. We offer a high level of protection by means of SSL, in short Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be sent over the internet safely and reliably. SSL is the approved standard of the Internet Engineering Task Force (IETF). As part of the ordering process, Walljar will ask for your name, shipping/billing address, email, phone number, and your credit/debit (or other type of payment) information. This information will only be used for the purchase transaction and will never be given to other companies.

We recommend that you first report a complaint to us by sending an e-mail to info@walljar.com. From 15 February 2016, it will also be possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere, you are free to submit your complaint via the platform of the European Union.

You can contact us via our contact page! We will be happy to help you.

Customer service

+3110-2613977 

E-mail

info@walljar.com