Warranty & information; return
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. If you exercise your right of withdrawal, the product with all delivered accessories and - if reasonably possible - in its original condition and packaging will be returned to the entrepreneur. To exercise this right, please contact us via firstname.lastname@example.org. We will then refund the order amount due within 14 days after notification of your return, provided that the product has already been returned in good order.
Discloses here the exceptions to the right of withdrawal. Please also clearly indicate with the article itself that it cannot be returned if ordered by the consumer. Please note: Exclusion of the right of withdrawal is only possible for products:
- For sealed products. If the seal is broken, these products cannot be returned.
- that have been established by the entrepreneur in accordance with consumer specifications;
- that are clearly personal in nature;
- that cannot be returned due to their nature;
- that can spoil or age quickly;
- whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
- for individual newspapers and magazines;
- for audio and video recordings and computer software whose seal has been broken by the consumer.
We use the standard European guarantee. That is 2 years.
Schiekade 189, 3013 BR Rotterdam
Here you can download your return form.