Dispatch

Postage costs
We offer free shipping from an order value of €49 shipping in the Netherlands and Belgium! For orders under €49, the shipping costs are €5.95. For a business shipment, the shipping costs are €6.95.

Delivery time
That depends on where you are. Do you live in the Netherlands or Belgium?

• Posters and framed posters: ordered before 12:00, delivered the same day
• Canvas and acrylic glass: 2-3 working days
• Other products 3-5 working days

Do you live in another country within the EU? Then the delivery takes a maximum of 7 days. Overseas deliveries may take 7-16 days. Delivery details will be stated in your confirmation email.

Your order will be standard between 08:30 and 18:00 hours on the expected day of delivery by our shipping partners.

How is the order shipped?
All prints are packaged in a sturdy cardboard box to ensure they arrive to you in perfect condition. From our office in the Netherlands we ship our products to all countries within the EU.

Please note: sometimes orders can be sent in multiple shipments.

Can I track my order?

We will send you a confirmation with a track & trace number, so that you can track your package. Didn't receive an email? Then take a look at the spam folder, because it sometimes happens that it ends up in that folder!

Which countries do you ship to?

From our head office in the Netherlands, we deliver to all countries within the EU. There is of course a difference in the delivery time.

Do you live in the Netherlands or Belgium? Then the delivery time is between 2-4 working days.

Do you live in another country within the EU? Then the delivery takes a maximum of 7-14 working days.

Do you ship overseas?

Yes, we ship worldwide. Shipping charges apply, and will be added at checkout. We have discounts and promotions all year round, so stay tuned for exclusive offers.

Please note that any customs costs (depending on your country) may be charged. You are responsible for these costs.

Which carriers do you use?

We use all major carriers and local courier partners. A number of carriers are PostNL, DHL, UPS, and Onbezorgd.

I have not received the full order.

Orders can arrive in several parts because it comes from different warehouses. You can always contact us via chat or info@walljar.com to request the status of your order.

Product

Can I also have my own design printed?

Yes that is possible. If you are interested in having your own design printed, please contact us at info@walljar.com.

What does my product look like?

Walljar supplies prints, printed in the Netherlands according to the highest quality standards. With us you can have your print printed on acrylic glass, canvas and poster paper. View the materials page for all product specifications.

Can I have my product personalised?

Didn't find what you were looking for? Custom designs are certainly possible:
• Extra white frame
• Own design
• Other materials: forex, dibond, etc.


Send us a message via the live chat or email your wishes to info@walljar.com.

What is the quality of the prints?

Walljar supplies prints, printed in the Netherlands according to the highest quality standards. We work with partners who regard quality as the highest standard. They use the best equipment, so that they can produce the most beautiful products.

Can I install the product without damaging my wall?

Yes, you can. You can attach a suspension system to the ceiling. You can also use hanging strips.

Shopping cart

Can I change my shopping cart?

All designs you have selected can be found in the shopping cart. Here you can change and check your details before placing an order. Feel free to add and resize artwork! Not quite convinced? No problem, click on the 'remove' button and the artwork will no longer be in your shopping cart. In the shopping cart you will also see information such as the (free) shipping costs and VAT about your future works of art.

How do I enter my discount code?

Glad you were able to make a choice! You can enter the discount code at checkout.

Payment

What are the accepted payment methods?

We offer several reliable and secure payment methods. We accept the following forms of payment:
• PayPal
• Credit card: Maestro, MasterCard and Visa - Apple Pay
• NL/BE: Klarna (postpay)

What currency do you charge?

Our items are priced in EUR. The order will be invoiced in EUR.

Orders

How can I change or cancel my order?

Do you want to change or cancel an order? Then it is best to contact us as soon as possible via info@walljar.com, stating your order number.

Can I return a product?

We produce our prints as soon as your order arrives. These prints are made especially for you. However, the normal return options apply to these prints. For more information about returns, see the right of withdrawal page. Just send us an email and we'll walk you through the process (* Photo wallpaper, self-adhesive photo wallpaper and folding screens cannot be returned if they have been opened).

Where can I find my order confirmation?

It's good that you found something that suits you! Within 24 hours you will receive a confirmation of your order, containing the invoice and delivery information. Have you not received anything yet? Then check your spam folder to see if the email is not there.

What should I do if I have a problem with my order?

If the artwork you received is not in perfect condition, please email us at info@walljar.com with photos of the item and photos of the box it arrived in. We will then send you a replacement at no extra cost.

If you receive a wrong design (wrong size or print), please let us know by emailing info@walljar.com with pictures of the received artwork and order number. We will look into this immediately and replace your order.

Is the invoice included in the package?

Because we are a sustainable company, we do not put printed invoices in the packaging. But don't worry, as soon as the last item of your order has been shipped, you will automatically receive an email with your invoice, to the email address we know about you.

How is the warranty arranged?

The legal guarantee applies to all orders placed with Walljar. Legal guarantee means that a product must do what the consumer can reasonably expect.

Other

I would like advice in my choice.

We understand that the choice can be very difficult, and of course we want to help you with that! Contact us at info@walljar.com and we will be happy to provide free advice to help you make your choice.

Is your website secure?

The protection of your private data is our top priority. We offer a high level of protection through SSL, in short Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted securely and reliably over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). As part of the ordering process, Walljar will ask for your name, shipping/billing address, email, telephone number, and your credit/debit (or other type of payment) information. This information will only be used for the purchase transaction and will never be given to other companies.

I have a complaint. Who can I contact?

We recommend that you first report a complaint to us by sending an e-mail to info@walljar.com. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere, you are free to submit your complaint via the platform of the European Union.

Any questions?

+3110-2613977
info@walljar.com

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